Privacy Policy

Your privacy matters to us. So on this page we'll tell you what information we hold about you, how we use it, and how we keep it safe.


Your information

When you purchase something from our store we collect the personal information you give us such as your name, address and email address.

We'll store this information on a PC for up to 48 hours after your order is processed, then it will be deleted from the PC. The information will also be retained by Create who provide our shop software. We'll retain this information in case of queries and to comply with regulations for maintaining accounting records.

If you buy a club membership we will hold your name, address, email address and ravelry ID (if supplied) on an excel spreadsheet. Both the spreadsheet and computer it is stored on are password protected..

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

If you contact us with a query your email address may be added to our contacts list. We will only use this email address to respond to your query.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will  ask you directly for your expressed consent - so you'll choose to sign up to receive the newsletter rather than being added to a mailing list because you forgot to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or writing to us at:
The Knitting Goddess, Unit 5, The Old Stables, Back Grange Avenue, Harrogate, North Yorkshire, HG1 2AN


We may disclose your personal information if we are required by law to do so.


If you choose to sign up for our newsletter we'll ask for your name and email address. Our emails are managed through Mailchimp and we'll never share your details with anyone else. You can choose to unsubscribe at any time. You'll only receive the newsletter if you ask us to send it to you, so we'll never add you to a mailing list without your consent. Access to our mailing list is password protected.

Making a Purchase

When you make a purchase from us we'll receive your name, address and email address. Payments are handled via Paypal or Create Payments so we don't have access to any card details. Once your order has been processed we'll retain the details of your order. This information is held online by Create (the company which run the website). We won't keep details on computers, phones or tablets for more than 48 hours after your order is processed. Access to all of our computing devices is password protected.
There is the option of providing your phone number when you place an order. We will only use this if there's a query about your order. You do not need to give a phone number to place an order.


We use several types of cookies on thie website.

Create use cookies to hold information about your shopping basket, to remember who you are so you don't need to log in each time you visit us and to manage payments.

Wordpress use cookies to count page visits and the approximate location of visitors.

Some of the information gathered about you on this site is gained in a statistical manner for our use only and is collected by Google Analytics. This helps us see how customers use the site and improve the shopping experience we offer.

Data will not identify you personally. It is strictly aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies.

Close to the above, data gathering can be about general online use through a cookie file. When used, cookies are automatically placed in your hard drive where information transferred to your computer can be found. These cookies are designed to help us correct and improve our site’s services or products for you. 

You may elect to decline all cookies via your computer. Every computer has the ability to decline file downloads like cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads you may be limited to certain areas of our site, as there are parts of our site that require cookies.

Changes to this Privacy Policy

We reserve the right to amend this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact Us

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer (that’s Joy) at [email protected]


write to us
The Knitting Goddess, Unit 5, The Old Stables, Back Grange Avenue, Harrogate, North Yorkshire, HG1 2AN

Last updated 09.01.20