Terms & Conditions
We like to get your goods sent to you as quickly as possible, and if you order before 1430 GMT on Monday to Friday we'll get your parcel to the post office on the same day.
As well as an automated response when you place your order, you'll also get an email from us telling you when your goods will be posted. If your order is time critical and you live in the UK, you can choose to select the option of next day delivery from the postage options menu. If an item is out of stock we will make a refund and get the rest of your order sent without delay.
It isn't possible for us to add extra items to your order, or to hold your order so you can do more shopping at a future date and combine postage.
If you want us to post your parcel at some later date, please check with us before you order as this isn't always possible.
Delayed or Missing Parcels
We send all parcels by either first class mail or airmail. UK parcels should arrive the next day, airmail within 5-7 working days.
If a UK parcel hasn't arrived within 3 working days, please check with your sorting office to find out if they are holding a parcel for you but haven't left a card. Unfortunately this seems to be increasingly common, and it's where most of our missing parcels turn up.
We don't obtain proof of posting for each parcel as this doesn't give us any ability to track anything. If you tell us a parcel hasn't arrived we're happy to accept that. We're always able to confirm if other items posted on the same day have arrived (so you know that mail was picked up and sorted)
We cannot make any claim against the post office until 15 working days have passed from the posting date, so don't offer refunds or replacements for this period. Almost every parcel does turn up within 15 days, so while we appreciate that it's hugely frustrating, we'll ask you to wait. Overseas parcels are not considered as missing by the post office for 3 months, and we apply a one month waiting period before refunding.
After 15 working days for UK customers and a month for everyone else we will refund your paypal account, leaving you free to reorder.
We will not refund you if you give us an incorrect or incomplete address so please check that the details you have provided are correct. In the event that a parcel is returned to us after incorrect details are given we will offer you the option of having the parcels sent to the correct address at your cost or receiving a refund of the parcel value less postage costs.
If you have 2 parcels which do not arrive, we'll ask that all further orders are sent as tracked and signed for. This is an option in the postage menu.
We want you to be happy with everything you buy from us - so if your parcel arrives and it isn't what you want we're happy to refund the purchase price, but not the postage costs. We will not refund the cost of you returning the goods to us unless they are faulty. We don't offer to exchange unwanted goods, however you are more than welcome to order something else.
If you want to send goods back, please email us to let us know what you are returning. We need you to get a proof of posting certificate (free from your post office) and to send the goods to our business address below. If you do not obtain a proof of posting and your parcel goes missing we will not make a refund. All requests for refunds must be made within 14 days of the goods being received, and refunds can only be made if the goods are in their original condition. Refunds will be made within 48 hours of goods being received by us.
The best way to contact us is by email using the contact us page.
You can also phone us on 07801 997750. This is my mobile number as it's the phone which I'll have in both the dye room and work room. There is very little chance that I'll answer is as my hands will be wet, inky or both, so please leave me a message and I'll call you back.
Our business address is Unit 5, The Old Stables, Back Grange Avenue, Harrogate, North Yorkshire, England HG1 2AN.
Payments for purchases made on this site are managed and authorised by Paypal, meaning that we never see your financial details. You do not need to have a Paypal account to make a Paypal payment. We do not accept payment by cheque or e-cheque.
We do not store your financial details as payments are managed via Paypal. We will never share your email address or other details with another party.
All purchases made from this site are subject to UK law. In making a purchase you are agreeing to this.